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FAQ

FAQ

How can I contact the Chezshop team?

You can email us at support@chezshop.com where our experienced customer service team will be happy to help you with any questions or concerns.

How do I change/cancel my order?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make; we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.

Can I return a “final sale” item?

Unfortunately, No. All items labeled “final sale” will not be eligible for return.

What if the item(s) I received are damaged/defective/incorrect?

If you received a faulty unit, the wrong product or are not satisfied with your order please contact our Customer Support team support@chezshop.com within 5 days from receiving your order to start the return process. Please include the following information:

  • Name • Order number • Complete delivery address • Contact telephone number

How long is the returns process?

Processing returns may take up to 7 business days from the day we receive your return. We will email you a confirmation once your return has been processed.

Will shipping fees be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

We process and ship orders between Monday and Friday. Orders will be processed within 2-3 business days (or sooner) from the order date and shipped the following day after processing. ***All orders are handled and shipped in the USA. Please allow extra time for your order to be processed during holidays and sales.***

How long will it take to receive my order?

Once your order has been placed, please allow 2-3 business days to process your order. Once processing has been completed it will take 4-8 business days for delivery in the United States.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

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